Refund & Return Policy
You may cancel your RTT order at any time before it has shipped and get a full refund, minus a $50 cancellation charge.
If you would like to cancel, please visit our Contact Page for us to proceed with a refund. Please note that it may take up to 10 days for the refund to appear in your bank account.
Due to the difficulty and cost of transporting an item the size of an RTT, no refunds or returns will be given after your RTT has been shipped or picked it up.
We do stand by the quality of our products, and iKamper RTTs come with a 5 year limited warranty.
Rooftop Tent Accessories
You may cancel your accessory order at any time before the item has shipped and receive a full refund.
Once your accessory has been shipped, refunds will be given up to 30 days after the shipping date. If 30 days have gone by since the shipping date, unfortunately we can't offer you a refund or exchange.
If you would like a refund, you will be responsible for all shipping costs: Shipping costs are non-refundable. If you receive a refund, the cost of shipping to and from our warehouse will be deducted from your refund. Please consider using a trackable shipping service: we cannot guarantee that we will receive your returned item.
To be eligible for a return, your item must be be unused and in the same condition you received it.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether your refund was approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
Mounting Brackets: iKamper's Mounting Brackets 2.0 are included with each tent purchase. These quick-to-tighten brackets are compatible with a maximum cross bar height of 1.2" (3cm) and a width of 3.5" (9cm). For higher cross bars, contact us at email@example.com to request the 1.0 brackets instead. If you have already received your tent with the 2.0 brackets and still need the 1.0 brackets, you can send them in for a trade up to 10 days after your tent has been delivered.
If you have any questions, please visit our Contact Page and will get back to you as soon as we can!