Warranty Policy

iKamper Canada is only authorized to provide warranty services to iKamper products purchased through an authorized dealer. All iKamper products purchased through a third party or unauthorized dealer will void all warranty services including but not limited to damages, replacement parts, and defective parts.

iKamper Warranty (5 Year Warranty)
First 2 Years : For 2 years from the date of purchase, iKamper Canada(Bigtent Outdoors) will provide the repair or replacement for defective parts at no cost. Some shipping or handling charges may be involved.
Extended 3 Years : For 3~5 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at a minimum cost (production cost). Shipping is covered by the customer.

Our warranty does not cover all issues, such as the ones below:

• UV damage: ultra-violet damage to fabric. The gel coat on the Skycamp shell is covered by a 1-year warranty from the date of purchase.
• Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration, scratches/dents on the rooftop tent top, etc.)
• Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
• Aesthetic changes that do not affect the general operation of the roof top tent.

This warranty applies only to customers who purchased directly from iKamper or an authorized dealer and does not cover second-hand purchases. While the warranty does cover products sold through authorized dealers, customers who purchased their iKamper products from a dealer must submit any After Service Requests through the dealer they purchased from.

Aioks & Roof Top Tent Accessories Warranty
1 Year Warranty
For 1 year from the date of purchase, iKamper will repair or replace (at our option) defective parts at no cost to the customer.

Our warranty does not cover all issues, such as the ones below:

• Ultra-violet (UV) damage to fabric or paint.
• Normal wear and tear, or cosmetic blemishes occurring as a result of use.
• Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
• Aesthetic changes that do not affect the general operation of the product.

This warranty applies only to customers who purchased directly from iKamper or an authorized dealer and does not cover second-hand purchases. While the warranty does cover products sold through authorized dealers, customers who purchased their iKamper products from a dealer must submit any After Service Requests through the dealer they purchased from.