Return & Refund
Roof Top Tent
We strive to ship your order as quickly and efficiently as possible, and we hope you receive your order soon. If you need to cancel your order, please take note of the charges below:
Roof Top Tent Accessories & Kitchen System
If you would like to cancel your accessory item order there will be a 3.5% cancellation fee associated with the cancellation. Please visit our Contact Page for us to proceed with this process.
Once your accessory has been shipped, refunds will be given up to 30 days after the shipping date. If 30 days have gone by since the shipping date, unfortunately we can't offer you a refund or exchange (other than for items covered by our warranty).
If you would like a refund or exchange, you will be responsible for all shipping costs: Shipping costs are non-refundable. If you receive a refund for a return, the cost of shipping to and from our warehouse will not be included in your refund. Please consider using a trackable shipping service: we cannot guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition you received it.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether your refund was approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
Mounting Brackets: iKamper's Mounting Brackets 2.0 are included with each tent purchase. These quick-to-tighten brackets are compatible with a maximum cross bar height of 1.2" (3cm) and a width of 3.5" (9cm). For higher cross bars, contact us at info@bigtentoutdoors.com to request the 1.0 brackets instead.
If you have any questions, please visit our Contact Page, and will get back to you as soon as we can!
We strive to ship your order as quickly and efficiently as possible, and we hope you receive your order soon. If you need to cancel your order, please take note of the charges below:
- Any order cancellation issued pre-shipping will incur a 3.5% charge to cover admin and credit card fees. Please visit our Contact Page for us to proceed with this process. Please note that it may take up to 10 days for the refund to appear in your bank account.
- Due to the difficulty and cost of transporting an item the size of an RTT, no refunds or returns will be given after your RTT has been shipped or picked it up. If you cancel your RTT order while it is out for shipment, you will incur a 15% deduction from your refund to cover shipping charges and a restocking fee associated with the late cancellation.
- If you require an address change after you have received a shipment confirmation email, you will be responsible for any reconsignment fees and/or holding fees that your freight incurs with an en-route address change.
Roof Top Tent Accessories & Kitchen System
If you would like to cancel your accessory item order there will be a 3.5% cancellation fee associated with the cancellation. Please visit our Contact Page for us to proceed with this process.
Once your accessory has been shipped, refunds will be given up to 30 days after the shipping date. If 30 days have gone by since the shipping date, unfortunately we can't offer you a refund or exchange (other than for items covered by our warranty).
If you would like a refund or exchange, you will be responsible for all shipping costs: Shipping costs are non-refundable. If you receive a refund for a return, the cost of shipping to and from our warehouse will not be included in your refund. Please consider using a trackable shipping service: we cannot guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition you received it.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether your refund was approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
Mounting Brackets: iKamper's Mounting Brackets 2.0 are included with each tent purchase. These quick-to-tighten brackets are compatible with a maximum cross bar height of 1.2" (3cm) and a width of 3.5" (9cm). For higher cross bars, contact us at info@bigtentoutdoors.com to request the 1.0 brackets instead.
If you have any questions, please visit our Contact Page, and will get back to you as soon as we can!