Support FAQs


Shipping

How much does it cost to ship in Canada?

  • iKamper roof top tents are shipped via freight, and we charge a flat fee of $150.

  • Shipping cost for iKamper accessories will be automatically calculated by Canada Post.

Can I pick my order up?

Pick up is available from iKamper Canada warehouse in Surrey B.C.

CJ Logistics 

18800 96 Ave, Surrey, BC V4N 3R1

How long does it take to ship?

Delivery of a roof top tent generally takes one to two weeks, depending on your proximity to the warehouse from which it is shipped. Most accessories are delivered within a week.

I ordered a tent and my tracking information isn’t working! What should I do?

When an order is sent to our shipping partners, the shipment is assigned a tracking number, often in the form of a PRO or BOL number. These numbers will commence tracking about 24 to 48 hours after the shipment is actually picked up by the courier. Please allow more time for the tracking to commence.

TENTS

Will an iKamper RTT fit my vehicle?

We cannot give you a definitive answer whether our RTTs will fit your particular vehicle due to the sheer number of racks and vehicle models on the market. The main requirements are that your vehicle roof and rack have a dynamic weight load of 165 lbs (75 kg) or more for the Skycamp 2.0 (4X), a dynamic weight load of 125 lbs (57 kg) or more for the Skycamp 2X, Skycamp Mini, and the X-Cover, and that your cross bars be at least 30” / 76 cm apart (22” / 55 cm apart for the Skycamp Mini). You can find your vehicle’s roof dynamic weight load in your vehicle's user manual, or alternatively by contacting the manufacturer.

How much weight can the tents hold?

They hold about 900 lbs (408 kg), and the ladder can hold 350 lbs (150 kg). The limit is mostly your roof rack / crossbars.

How much does the Skycamp 2.0 (4X) weigh?

About 155 lbs (70 kg).

How much does the Skycamp 2X weigh?

About 120 lbs (55 kg).

How much does the X-Cover weigh?

About 120 lbs (55 kg).

How much does the Skycamp Mini weigh?

About 125 lbs (57 kg).

How can 4 people fit in the Skycamp if my crossbars' weight limit is only 165 lbs (75 kg)?

Most crossbars and roof racks give their dynamic weight load, which is the weight they can carry when you're driving (i.e. if your cross bars have a dynamic weight load of 165 lbs (75 kg), you shouldn't put anything heavier than that on your bars when you're driving). Because other forces (wind, braking, bumps, etc.) are at work when you're driving, the static weight load (weight limit when you're parked) is actually much higher than the dynamic weight load.

How easy are the tents to mount and unmount?

Very easy! You can mount and unmount them using just one bolt wrench (spanner) anytime you want. iKamper roof top tents can be loaded and unloaded by 2-3 people. The first time you mount the tent on your vehicle, it will take less than 30 minutes and once you get the hang of it, less than 10 minutes.

Can the tents be mounted on a pickup truck bed?

Yes, they can. Please check out the tents’ dimensions and mounting instructions.

Is mounting hardware included?

Yes, Mounting Brackets 2.0 are included with any purchase of a rooftop tent. These brackets are compatible with a max crossbar height of 1.2" (3 cm), width of 3.5" (9 cm). For higher cross bars, Mounting Brackets 1.0 should be used. Additional mounting brackets are available for purchase on our website in the cases that customers or dealers require additional brackets. 

What kind of rack / crossbars do I need?

With their universal mounting system, iKamper roof top tents can be mounted on most vehicles on the market. They are designed to be mounted on two normal cross bars (not directly on the roof of the car), such as ones from Thule, Yakima, or any other aftermarket cross bars ( the same bars you would attach your bike or kayak to).

  • Check your vehicle's manual or contact the manufacturer to know your roof's dynamic weight limit is at least 165 lbs (75 kg).

  • Make sure your roof rack or cross bars have a dynamic weight load of at least 165 lbs (75 kg) for the Skycamp 2.0 (4X), and 125 lbs (57 kg) or more for the Skycamp 2X, Skycamp Mini, and the X-Cover.

  • Your crossbars should be at least 30" (76 cm) apart, with a maximum distance of 60” (150 cm).

  • Check the spacing of the mounting rails below to make sure it fits your rack. The iKamper mounting rails are 1.77" (4.5 cm) wide.

Where can I get an iKamper rooftop tent in the Canada?

If you live in the Canada, you can place an order on the iKamper Canada website with free delivery, or you can buy one of our products in person from an authorized dealer.

  • Delivery: We can have your roof top tent delivered to your doorstep for free shipping. Some rural addresses may incur additional shipping costs. 

  • Dealer: We also have a network of dealers that you can go to for professional advice, questions, and installation. Please check our dealer network here to find the closest one to you.

I found an iKamper RTT for much cheaper on a different website; is it legit?

Buyer Beware! Several online shops (mostly of Chinese origin), which often place ads on Facebook and Instagram, claim to sell iKamper rooftop tents (usually the Skycamp 1.0, which is no longer sold in Canada) for prices as low as 10% of the going prices. Their shops often look identical to the iKamper website, using the same photographs, videos, and descriptions of our products. Unfortunately, these are not authorized sellers and do not actually sell iKamper products. In fact, some customers who have fallen prey to these fraudulent websites have written us to say that they never even received any product at all after paying. Their attempts to get their money back are often met with silence from the "sellers." Remember, if it looks too good to be true, it likely is!

  • If you are in doubt about the validity of a website that claims to sell iKamper products, check iKamper's list of authorized dealers and distributors here

  • If you still have doubts or want further information, please contact the iKamper support team at info@bigtentoutdoors.com

Other

I’m interested in becoming a dealer. How can I apply?

Please follow this link to find the Dealer Application Form. Please click the "Dealer Application" button and take the time to complete the form. We will contact you via email if we feel it is a good partnership. 

Do you sell any tents that open on the left (driver’s) side?

At this time, we don’t manufacture any tents that open on the left side. Please note that mounting your Skycamp or X-Cover backwards to open on the left side is not something we recommend.

Does your mounting hardware work with other brands of RTT?

Our mounting brackets are made specifically for our iKamper rail system, so we unfortunately don’t have any information regarding their compatibility with other brands.

How much does the Aioks weigh?

The Aioks weighs 20 lbs (9 kg).

I want to see iKamper products in person. Where can I see them?

You can see our products in person at authorized dealers, some of whom also offer installation. You can find a list of dealers here

What currency is used on iKamper.ca?

All products sold on our website are in Canadian Dollars.

Do you have a catalog of your products?

You can see our products in convenient digital format on our website by clicking here.

Where are your products made?

Our products are manufactured in South Korea, where our company is headquartered.

Is it normal to have condensation in my tent? What can I do to prevent it?

Simply put, all tents will incur condensation at some point. Our tents are a breathable 300gsm poly-cotton canvas and the rainfly is a waterproof polyester 150D. Although our tents are designed to keep the weather out, condensation can still naturally form without proper ventilation.

What causes condensation in tents?

Air temperature in the tent can become warm and humid from people, heaters, and a lack of ventilation. When the warm air inside the tent hits the cool fabric of the tent, the moisture condenses into a liquid.

How much condensation can form in a tent?

Did you know that one person can produce up to 1 pint of condensation per night? So, let’s say you have 3 people in your Skycamp; that’s potentially 3 pints of water inside your tent! Other likely sources of moisture are wet shoes, clothes, dogs, and even the air itself. Warm air can hold more moisture than cold air, so as the temperature falls at night, the more moisture is released into the air.

What weather conditions can make condensation worse?

Condensation can be made worse when the air outside the tent is significantly cooler than inside, especially after a warm, humid day. On days where there is a substantial temperature drop, it can be challenging to prevent tent condensation forming. Rainy conditions can also increase the chances of condensation occurring, often leading to the appearance of a leaking tent. Rain water on the outside of the tent causes the temperature of the fabric to decrease, leading to more rapid condensation as the air inside the tent comes into contact with it.

How can I prevent condensation?

  • Ventilate your tent: The most effective way to prevent condensation is ventilation. Having the proper airflow helps humidity escape the tent.

  • Mind where you setup your tent: Avoid camping near streams, lakes, ponds, or in wet or marshy areas where the humidity is higher. Yes, it’s nice to camp next to a water source, but this is a condensation trap.

  • Remove wet items: Take other wet items out of your tent and let them dry in a vehicle, sun, or other locations besides your tent.